How to cancel orders and seek refunds · Platform: eonixstories.in
Cancellations will only be considered if the request is made within 3 days of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to sellers or merchants and they have initiated the shipping process, or the product is already out for delivery. In such events, you may choose to reject the product at the doorstep.
Eonix Stories Private Limited does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team within 3 days of receipt of products. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at their own end.
If you feel the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 3 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to them. Warranty claims are governed by the respective manufacturer's terms and conditions.
In case of any refunds approved by Eonix Stories Private Limited, it will take 7 business days for the refund to be processed back to you via your original payment method.