Privacy Policy

This Privacy Policy describes how Eonix Stories Private Limited and its affiliates collect, use, share, protect or otherwise process your personal data through our website eonixstories.in. By visiting this Platform, providing your information or availing any product/service, you expressly agree to be bound by this Privacy Policy and the applicable laws of India including data protection laws.

We collect your personal data when you use our Platform, services or otherwise interact with us. This includes information provided during sign-up such as name, date of birth, address, telephone/mobile number, and email ID, and any such information shared as proof of identity or address.

Sensitive personal data — such as bank account, credit/debit card information, or biometric information — may be collected with your explicit consent. You always have the option to not provide information by choosing not to use a particular service or feature.

We use personal data to provide the services you request. To the extent we use your personal data for marketing, we will provide you the ability to opt-out of such uses. Your data helps us:

Assist sellers in handling and fulfilling orders · Enhance customer experience · Resolve disputes and troubleshoot problems · Inform you about online and offline offers, products, and updates · Customise your experience · Detect and protect against error, fraud and criminal activity · Conduct marketing research, analysis and surveys.

We may share your personal data internally within our group entities, affiliates, and corporate entities. These entities may market to you unless you explicitly opt-out. We may also disclose personal data to third parties such as sellers, business partners, logistics providers, third-party service providers, and payment partners as necessary to provide our services.

Personal and sensitive data may be disclosed to government agencies or authorised law enforcement agencies if required by law, or in good faith belief that such disclosure is necessary to comply with legal process, protect rights, property, or personal safety of our users or the general public.

To protect your personal data from unauthorised access, disclosure, loss or misuse, we adopt reasonable security practices and procedures. We adhere to security guidelines whenever you access your account information and offer use of a secure server.

However, transmission of information over the internet is not completely secure. Users accept the security implications of data transmission over the internet and are responsible for ensuring the protection of their login and password records.

You may delete your account by visiting your profile and settings on our Platform, which will result in you losing all information related to your account. Alternatively, you may write to us at the contact information provided below. We may refuse or delay deletion in case of pending grievances, claims, or shipments.

We retain your personal data for no longer than is required for the purpose for which it was collected, or as required under applicable law. We may retain anonymised data for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. To withdraw consent, write to the Grievance Officer with the subject line "Withdrawal of consent for processing personal data." Please note that withdrawal of consent will not be retrospective and we reserve the right to restrict provision of services that require such information.